Privacy Policy

1. Introduction

Welcome to MyPetsAre.Life ("we", "us", "our"). We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, platform, and services (collectively, the "Platform").

MyPetsAre.Life operates in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese data protection laws.

2. Who We Are (Data Controller)

For the purposes of data protection law, MyPetsAre.Life is the Data Controller.

3. Personal Data We Collect

We collect only the data necessary to operate the Platform.

3.1 Data You Provide Directly

• Full name
• Email address
• Phone number
• Address (for service location purposes)
• Profile information (photo, bio, experience, pet preferences)
• Payment and billing details (processed via third-party providers)
• Messages exchanged through the Platform
• Reviews and ratings

3.2 Data Collected Automatically

• IP address
• Device type and browser
• Log data and usage activity
• Cookies and similar technologies

4. How We Use Your Data

We use your personal data to:

• Create and manage user accounts
• Connect Pet Owners with Service Providers
• Facilitate bookings and payments
• Verify identities and vet service providers
• Communicate important service-related information
• Improve platform functionality and user experience
• Comply with legal and tax obligations
• Prevent fraud, abuse, and misuse

We do not sell your personal data.

5. Legal Basis for Processing

Under GDPR, we process your data based on:

• Contractual necessity – to provide our services
• Legal obligations – accounting, tax, and compliance
• Legitimate interests – platform security and improvement
• Consent – marketing communications (where applicable)

You may withdraw consent at any time.

6. Sharing Your Data

We only share your data when strictly necessary:

• Between Pet Owners and Service Providers for bookings
• With payment processors (e.g. Stripe, PayPal)
• With hosting, analytics, and technical service providers
• With authorities when legally required

All third parties are contractually bound to comply with GDPR.

7. International Data Transfers

If data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, such as:

• EU Standard Contractual Clauses
• GDPR-compliant service providers

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide the services
• Comply with legal obligations
• Resolve disputes

You may request deletion of your account at any time, subject to legal retention requirements.

9. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct inaccurate or incomplete data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with the Portuguese Data Protection Authority (CNPD)

Requests can be made via: privacy@mypetsare.life

10. Cookies

We use cookies to:

• Ensure platform functionality
• Improve performance and analytics

You can manage cookie preferences through your browser or our cookie banner.

11. Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted connections (SSL)
• Secure servers
• Access controls

No system is 100% secure, but we take data protection seriously.

12. Children's Data

Our Platform is not intended for children under 16. We do not knowingly collect personal data from minors.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

14. Contact

If you have questions about this Privacy Policy or your data, contact us at:

privacy@mypetsare.life